Brand Name: SWYA
At SWYA, we want you to be completely satisfied with your purchase. If your new apparel isn't a perfect fit, our streamlined return and exchange process is here to help. Please review our policy below for instructions on how to process a return, refund, or exchange.
Return Window & Eligibility
You have 7 days from the date of delivery to initiate a return or exchange.
To be eligible for a return, your item must meet our strict condition requirements:
- The garment must be unwashed and unworn.
- The garment must be completely free of stains, marks, odors, and pet hair (including makeup and deodorant stains).
- All original tags must be fully intact and attached to the item.
Items returned that do not meet these condition requirements will be rejected and shipped back to you.
Non-Returnable Items
All of our apparel is eligible for return or exchange within the 7-day window. However, the following items are strictly non-refundable:
- Physical gift cards
- Digital gift cards / e-gift cards
How to Initiate a Return
Domestic Orders (Within India):
We have made returning items easy. You do not need to email us to start a return. Simply visit our Support & Returns Page and enter your order details. Once your return is approved, you will automatically receive a pre-paid return shipping label to send the item back to us.
International Orders:
We do accept returns on international orders. However, international customers are fully responsible for purchasing their own return shipping labels and covering any associated customs duties or taxes required to send the item back to our facility in India.
Refunds & Fees
We do not charge any hidden restocking fees or return processing fees.
- Refund Method: Once your returned item is received and inspected, your refund will be processed and automatically applied to your original method of payment.
- Shipping Costs: Your refund will include the original shipping costs you paid when placing the order.
(Please note: It may take some time for your bank or credit card company to process and post the refund to your account).
Exchanges
If you need a different size or color, you do not need to place a completely new order. We offer direct exchanges! You can request an exchange for a different size or color through our automated return page. Your replacement item will be shipped once the original item is scanned “in transit” back to us.
Damaged, Defective, or Incorrect Items
We quality-check every order, but mistakes or shipping damage can occasionally happen.
If you receive a garment that is defective (e.g., broken zipper, tear) or you receive the completely wrong item, you must report this within 24 hours of delivery. Please contact us immediately with photos of the defect or incorrect item. We will resolve the issue rapidly by issuing a direct exchange for the correct, undamaged product.
Contact Us
If you have any issues processing your return or need further assistance, please reach out to our team:
Email: support@swya.in